By using this site or by placing an order, you acknowledge that you have read, understood and accepted unreservedly the terms and conditions of this website. 

Sol Inca reserves the right to change without notice the information about products, prices, other services and commercial conditions of this website.

We encourage you to visit this page regularly to keep track of any changes that may have been made to them.

The Service consists of the provision, through the address http://www.sol-inca.com/ of access to the Online Store that provide information related to a set of products and / or servicesand allows the User, by electronic means, order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 (eighteen) or over years (users with the age under 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User's electronic purchases, and cannot claim the lack of signature for non-compliance with the obligations assumed.

 

How to order

The process of placing orders is easy, fast and intuitive.

You must create an account by filling in all required fields and confirming your personal information. Through your account you can see the history of your orders.

Select the desired products and add them to your order, indicating the desired quantities.

Once you have added all the products you want, you must complete the order.

After confirmation, your order will be registered.

 

Confirmation

After receiving your order, we confirm the stocks of the articles and the weight / volume of the order.

All the orders are subject to availability of the products.

Sol Inca will contact you in case of unavailability of any ordered product.

In case the impossibility of supplying the order, Sol Inca will reimburse the user of any amounts he may have paid.

Sol Inca assumes no responsibility for the non-delivery of the order resulting from exceptional circumstances, even after confirmation of the same, having only the obligation to notify the user of this situation and to return the payments made.

If there are any questions that we consider that may hinder or delay the delivery of your order, we will contact you to clarify any doubts before proceeding to the processing of the order.

 

Dispatch

All orders are sent preferably by CTT (Portuguese Post mail).

The order will be sent to the indicated addressup to 24 hours after the date of payment confirmation.

The order may take 2 to 5 business days to arrive.

The delivery value is calculated according to the weight / volume of the order and the zone of reception of the order.

Only after the order is completed will the actual value of the shipment be determined and presented to the user.

You will also receive an email with the information of the value of the order plus the shipping costs and the data for payment.

 

Payment

Payment will be made by bank transfer.

You will be given the IBAN of the bank account to which you must make the transfer.

You should make the transfer within a maximum of 3 days and send the proof, so that we can process your order faster.

Price

The prices shown are in euros and have the VAT included at the legal tax rate.

The value of the product is always displayed on the page at the time of order, except in case of computer errors.

In case the price of a product is found to be wrong, Sol Inca will inform the customer immediately, giving you the choice between reconfirming the order at the correct price or proceeding with its cancellation.

The prices shown on this page have the VAT included, but the shipping costs are not considered, which will be added to the final price.

All prices are subject to change without notice, but this change will not affect orders that have already been confirmed.

 

Acceptance

When you receive the order, you should check that it is in accordance with your order and that all products are in good condition and that no damage has occurred during shipping.You should report any problem within a maximum of 3 days.

Otherwise, the merchandise is deemed delivered and accepted by the customer.

 

Cancellation of orders

The customer can only cancel ordersthat has not been paid yet.

You must get in contact with Sol Inca, for that purpose.

Returns

If the customer wishes to make a return, it can do so within 14 days of receiving the order, the products must be intact, sealed, complete and in the original packaging, which cannot be damaged, modified or scratched.

To exercise your right of return, the customer should contact Sol Inca.

 

Shipping Terms

All orders are sent preferably by CTT (Portuguese Post mail).

The order will be sent to the indicated addressup to 24 hours after the date of payment confirmation.

The order may take 2 to 5 business days to arrive.

Shipping costs

Weight

Estimate Price (Continental Portugal)

up until 2 kg 5,55 - 6,50 €
More of 2 kg a 5 Kg 6,70 - 8,10 €
More of  5 kg a 10 kg 10,10 - 11,80 €
More of 10 kg On Request

The presented values are estimates.

The shipping costs are calculated according to the weight / volume of the order and the destination of the order.

You will also receive an email with the information of the value of the order plus the shipping costs and the data for payment.

 

Irregularities

When you receive the order, you should check that it is in accordance with your order and that all products are in good condition and that no damage has occurred during shipping.You should report any problem within a maximum of 3 days.

Otherwise, the merchandise is deemed delivered and accepted by the customer.